FAQ
1. General & Company Information
Q: Where is your factory located? Do you have overseas warehouses?
A: Our manufacturing facility is located in Guangdong Province, China. We currently do not have overseas warehouses; all orders are shipped directly from our factory in China. This allows us to maintain strict quality control and offer competitive pricing.
Q: Are you a trading company or a manufacturer?
A: We are a direct manufacturer with over 20 years of experience in designing and producing small kitchen appliances. You are welcome to visit our factory for an audit and to discuss your requirements in person.
Q: What are your main export markets?
A: Our products are successfully exported to North America, the European Union, Australia, Southeast Asia, South America and the Middle East. We are experienced in meeting the specific certification and voltage requirements (110V/220V) of these regions.
2. Product & Quality Control
Q: What certifications do your products hold?
A: All our products are certified to meet international safety and quality standards. Our common certifications include CE(EMC&LVD), RoHS for the European market, and FCC, ETL, and FDA for the North American market. Specific certifications can be obtained for your target market upon request.
Q: What is your Minimum Order Quantity (MOQ)?
A: Our standard MOQ is 1000pcs per product model. However, we understand the need for flexibility, especially for new partnerships. We are open to discussing a lower MOQ for trial orders or mixed-container orders.
Q: Can I get a sample before placing a bulk order?
A: Yes, we strongly encourage sample orders. Sample orders are available for a fee, which is typically refundable against your first bulk order. Shipping costs for samples are borne by the buyer.
3. OEM/ODM & Customization
Q: Do you offer OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services?
A: Absolutely. We specialize in both OEM (using your designs and specifications) and ODM (we develop the design for you based on your concept or market needs). We can customize the product's appearance, color, logo, packaging, and even internal functionality to meet your brand's requirements.
4. Quotations, Payment & Orders
Q: What is your payment term?
A: For new clients, we typically require a 30% deposit before production begins, with the remaining 70% balance paid before delivery via T/T. For long-term partners, we can discuss more flexible terms.
Q: How long is your production lead time?
A: For standard in-stock items, lead time is 7-10 days after receiving your deposit.
For custom or large orders, the typical lead time is 40-45 days. A specific timeline will always be confirmed with your order confirmation.
5. Shipping & Logistics
Q: How do you ship products? What shipping methods do you use?
A: We have extensive experience in shipping via air freight for urgent samples and by sea (FCL or LCL) for bulk orders. We work with reliable freight forwarders like DHL, FedEx, UPS for air and major sea freight carriers. We can ship based on EXW, FOB, or CIF terms.
6. Warranty & After-Sales Service
Q: What is your warranty policy?
A: We offer a standard 12months warranty against manufacturing defects from the date of delivery. The warranty covers repair or replacement of defective parts. It does not cover damage caused by misuse, improper voltage, or unauthorized modifications.
Q: What if there are quality issues with the products?
A: Quality is our priority. If you receive defective products, please provide photos/videos as evidence. We will investigate immediately and propose a fair solution, which may include sending replacement parts, compensating for the defective units, or discussing a discount on your next order, depending on the situation.